Online Privacy Policy

This Privacy Policy is effective as of May 10, 2019. Your prior activities on the site may have been governed by an earlier version of the Policy.

This Policy describes how we, Luxottica Retail North America, Inc. and its subsidiary companies, handle information we learn about you from our website. If you have questions or wish to contact us about the Policy, direct inquiries to:

Privacy Office
Luxottica Retail North America, Inc.
4000 Luxottica Place 
Mason, Ohio 45040 
Phone: 513-765-4321



There are many ways that we obtain information from you: (1) via signup on any Luxottica website(s); (2) through cookies by visiting our website; (3) from navigational information about where visitors go on our website; (4) upon contacting customer service to request Luxottica communications; and (5) upon signing up at an event.

When you register online to receive our service information, you may need to provide us with your name, email address, phone number and location. By entering your email address you agree to receive information and promotional emails from Luxottica and its subsidiaries. If you do not wish to continue receiving such emails you may unsubscribe at any time. 

If you choose to provide your location, we will use that information to connect you with local opportunities and events with Luxottica.

If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible.

We also may collect additional non-personally identifiable information (for example, browser version, IP address) which will provide information regarding the general use of our website. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. We also partner with third parties to deliver advertisements based on your visit to our website.


This website is exclusively directed to individuals residing in North America. By providing your personal information you live in the United States or Canada. All personal information that we obtain about you will be recorded, used and protected by us in accordance with current United States data protection legislation or Canadian data protection legislation and this Privacy Policy. When you provide us with your personal information, you consent to us processing this personal information in one or more of the ways described in this Privacy Policy.

We will primarily use your personal information to provide services to you, for example:

1) To provide you with the relevant products or services;

2) To administer site features;

3) To send you information/materials via email about offers, events and news we think could interest you; and

4) To learn about the interests of our visitors so we can improve our services and deliver the best user experience.


A cookie is a small removable data file that is stored by your web browser on your computer. Cookies are only used by us to allow you to use our website in the most efficient manner. Cookies allow us to enhance and personalize your online surfing and shopping experience. For example, we use cookies to:

1) Recognize you when you return to our website, and

2) Analyze visitor behavior.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. The ads are targeted based on past visits to our website. These companies may collect non-personally identifiable information about your visit to our websites about your interaction with our communications, including advertising and emails.

If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device but we will not identify you as an individual. If you wish to opt-out of third parties use of cookies, you may visit:


We will never sell any information about you to anyone.

We engage third parties to perform services in connection with the operation of our business. Examples of these services include marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services, however, we limit the personal information that we give to them and authorize them to use this information only for the purpose of performing those services.

We share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We also may share non-personal information, such as the number of users who visited the website during a specific time period, with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.

We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised by counsel; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Luxottica, or any of our respective affiliates, business partners, customers or others.

As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, information about customers will likely be transferred. You will be notified via a prominent notice on our site for 30 days of any such change in ownership or control of your personal information. You will be deemed to have consented to the transfer of your personally identifiable information to any such successor entity unless you notify us via email to the contrary within the 30 day period.

Personal information submitted to or collected through this website may be stored and/or processed in the United States or abroad, United Kingdom, Italy or Canada for the purposes described in this Privacy Policy. By using Luxottica services (including our website), you consent to any such transfer of information outside of your country.

We do not share, sell or rent to other third parties any personal information that you provide to us, except with your consent or as described in this Privacy Policy.


We have a company policy not to flood people with email correspondence, but simply to give you periodic information so you can stay up to date on what we are offering.

You can easily unsubscribe at any time you want by contacting our customer service department or by following the instructions contained in the email. It takes some time to put opt-outs in effect so you may still receive emails from us for several weeks after your request is received.

We also use your email address to respond to any inquiries you make online. All emails you receive will provide you with information as to how to get off the email mailing list if you so desire.


We will provide you with access to the personal information you provided to us by allowing you to view, update or correct your information. In order to protect your privacy, we take steps to verify your identity before granting you access to the private information or enabling you to make corrections. We will accomplish this through the use of passwords and personal data. If you want to find out what personal information we hold about you, please contact our customer service department.


We maintain compliance with all applicable laws, including those relating to data and privacy. We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.


We change this Privacy Policy from time to time. Please review the site periodically to see any updates to the information provided here. This privacy policy was last updated on May 10, 2019.